Norrixa specializes in thoughtfully selected products for the home and for pets. Our collection focuses on practical, everyday essentials designed to improve cleanliness, comfort, and daily routines for modern households and their pets.

Orders are typically processed within 1–2 business days. Once shipped, estimated delivery time is 4–7 business days, depending on your location and carrier conditions. Please note that delivery times are estimates and may vary.

Yes. Once your order ships, you’ll receive a confirmation email with tracking details. Tracking updates may take 24–48 hours to appear and may occasionally show temporary gaps, which is normal.

Unpaid orders can be canceled at any time. If your order has already been paid, please contact us immediately. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

All purchases are covered by a 90-day refund or replacement guarantee starting from the delivery date. Products must be unused, undamaged, and returned in their original packaging. Returns require prior approval from our support team.

If a return is due to a defective, damaged, or incorrect item, Norrixa will cover return shipping costs. For returns based on personal preference, customers are responsible for return shipping fees. We do not charge any restocking fees.

If you receive a damaged, defective, or incorrect item, please contact us within 72 hours of delivery. Include clear photos of the product and packaging so we can review the issue and arrange a replacement or appropriate resolution.

Once we receive and inspect your return, refunds are issued to the original payment method. Refunds typically appear within 7–10 business days, depending on your bank or payment provider.

Yes. We take data security seriously and use industry-standard safeguards, including SSL encryption, to protect your personal and payment information. Your data is never sold and is used only as outlined in our Privacy Policy.