Refund policy
At Norrixa, customer satisfaction is at the heart of everything we do. We are committed to ensuring your shopping experience is smooth, transparent, and worry-free.
Our Promise to You
If your order arrives with any issues related to shipping or product quality, please contact us at service@norrixa.com.
To help us resolve your request quickly, include a detailed description of the issue along with clear photos.
⚠️ Important: Please double-check your shipping information before completing your order. Incorrect or incomplete address details may result in delivery failure, which could affect refund or replacement eligibility.
Returns & Replacements
All items purchased from Norrixa are protected by a 90-day refund or replacement guarantee, starting from the delivery date.
Eligibility Conditions:
- Products must be unused, undamaged, and returned in original packaging.
- Return or exchange requests must be submitted within 90 days of receiving the item.
- Once we receive the returned package, processing may take up to 14 business days. You will be notified via email after completion.
How to Initiate a Return or Exchange
Step 1 – Contact Us
Send an email to service@norrixa.com within 90 days of delivery.
Step 2 – Share Order Information
Include your order number, item code(s), and the reason for your request.
Step 3 – Attach Evidence
Photos clearly showing the issue will help us review and approve your request faster.
📌 Please Note:
- Do not send returns without prior approval.
- After shipping the return, please email us your tracking number.
- All returned items are inspected before a refund or replacement is issued.
Order Cancellation
Unpaid Orders
Orders that have not been paid can be canceled at any time. Please email service@norrixa.com with your order number.
Paid Orders
If payment has already been completed, contact us immediately. Orders that are already processed or shipped cannot be canceled.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or not what you ordered, you are eligible for a full or partial refund or a replacement.
For items damaged during delivery, please request a Proof of Damage document from the carrier and include it with your return.
Refund Process
After your return is received and inspected, refunds will be issued to the original payment method used at checkout.
A confirmation email will be sent once the refund is processed.
Refund Eligibility:
- Refunds apply only to regular-priced items.
- Sale or discounted items are not eligible for refunds.
- Returns sent without contacting our support team in advance will not be refunded.
Late or Missing Refunds
Refunds are typically reflected within 7–10 business days after we receive your return.
If you haven’t received your refund:
- Check your bank or PayPal account again.
- Contact your bank or card issuer (processing times may vary).
- If the issue persists, email us at service@norrixa.com.
Return Address
611 Gateway Blvd, Suite 120
South San Francisco, CA 94080
United States
Shipping Costs & Fees
Returns Due to Personal Preference
If a return is requested because of personal reasons (such as choosing the wrong size, color, or simply changing your mind), the customer is responsible for all return shipping costs.
Returns for Defective or Incorrect Items
In cases where the item received is defective, damaged during transit, missing, or incorrect, Norrixa will cover the full cost of return shipping.
No Restocking Fees
We do not charge any restocking, handling, or relisting fees for approved returns or exchanges.