Shipping policy

At Norrixa, our goal is to make sure every order is delivered safely, transparently, and without unexpected complications. This Shipping Policy explains how your order is processed, shipped, and delivered—from checkout to your doorstep.

How Shipping Works at Norrixa

Shipping is an essential part of our service experience, not just a delivery step.

Each order placed with Norrixa goes through a structured fulfillment process designed to ensure:

  • Secure and protective packaging
  • Prompt order handling and dispatch
  • Reliable handoff to trusted shipping carriers

We work closely with carefully selected fulfillment and logistics partners to maintain consistent delivery quality while reducing avoidable delays.

What Happens After You Place an Order?

Order Processing

Once your payment is successfully confirmed, your order enters our processing system.

  • Processing time: 1–2 business days
  • This includes order verification, quality checks, and packaging preparation

During peak periods such as promotions, holidays, or high-volume sales events, processing times may be slightly extended. However, we always strive to ship orders as quickly as possible.

Shipping Costs

Shipping fees (if applicable) are clearly displayed at checkout before you complete your purchase.

  • No hidden charges
  • No additional shipping fees after payment
  • The amount shown at checkout is the final shipping cost you pay

Estimated Delivery Time

Delivery timelines begin after the order has been shipped, not from the purchase date.

Typical delivery estimates are as follows:

  • Estimated delivery time: 4–7 business days after shipment

Orders may be shipped from U.S.-based warehouses or international fulfillment centers, depending on product availability and inventory location.

⚠️ Please note: Delivery times are estimates only and not guaranteed. Factors such as carrier delays, weather conditions, destination location, or customs inspections may impact actual delivery dates.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please keep in mind:

  • Tracking links may take 24–48 hours to become active
  • Temporary gaps in tracking updates are normal and do not necessarily indicate a lost package

If you have concerns about your tracking status, our customer support team is available to assist you.

Taxes, Duties, and Customs

U.S. Orders

Applicable sales tax is calculated at checkout in accordance with local and state regulations.

International Orders (if applicable)

  • Import duties, VAT, or customs fees are determined by local authorities
  • These charges are the responsibility of the customer
  • Norrixa does not control customs clearance processes and is not responsible for delays caused by customs inspections

Order Changes or Cancellations

We begin processing orders shortly after they are placed to ensure timely delivery.

If you need to:

  • Update your shipping address
  • Request an order cancellation

Please contact us as soon as possible at service@norrixa.com.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Shipping Issues & Delivery Problems

We handle shipping-related concerns carefully and review each case individually.

Damaged Items Upon Arrival

If your order arrives damaged:

  • Contact us within 72 hours of delivery
  • Provide clear photos of the damaged item and the outer packaging

After review, we will arrange a replacement or provide an appropriate resolution.

Lost Packages

If a shipping carrier officially confirms that your package is lost in transit, Norrixa will offer:

  • A replacement shipment, or
  • Another suitable resolution at no additional cost

Contact Information

If you have any questions about shipping, tracking, or delivery status, please contact us:

Norrixa

Email: service@norrixa.com

Phone:  +1(650) 420-6379

Address: 611 Gateway Blvd, Suite 120, South San Francisco, CA 94080, United States